Purchases made on Living Maison are regulated, although not expressly provided in these conditions of purchase, by the Legislative Decree n. 185 of 22 May 1999 on the protection of consumers in respect of distance contracts and the Decree. April 9, 2003 n. 70 relating to electronic commerce and later. Modification. and. integrations.
The articles on this site can be purchased until stocks run out of stock, by those who have turned 18. For delivery of purchases you can choose the place that is most comfortable: at home, in the office or at another person, but must always be clearly explained the address and the indication of at ... abbreviated c / ... .example Mario Rossi.
Living Maison accepts orders for the Italian, European and extra-European.
All sales prices of the products shown on the site are in Euro and include VAT and all other taxes.
For every order placed on the site will be issued receipt and / or invoice (if required) to coincide with the payment and order fulfillment. The receipt / invoice, if not automatically forwarded by email to the registration of the customer, to accompany the goods in an envelope inside packaging. For the issuance of the invoice authentic information supplied by the customer during the checkout process, therefore any errors contained shall not be attributed to the seller.
In case of change of prices contextual order of the customer will be informed of these and these, without penalty, can withdraw from the purchase commitment.
The customer buys products in the electronic catalog at the time of order. The order number in the email receipt is to be used as reference in any request for assistance to our customer service.
Images and technical data with the card of a product may not be complete and exhaustive characteristics but different, for example for weight, color tones, etc.
The correct order is confirmed by Living Maison via email response sent to the email address communicated by the customer.
This confirmation message will resurface all data entered by the customer who agrees to verify the correctness and communicate any corrections.
The contract between the customer and Living Maison is concluded only after sending the e-mail of acceptance of contract by Maison Living and subject to the unilateral right of the latter occurred in the case of exhaustion of the product / item / object. By placing an order the customer implicitly confirms that I have read the conditions of sale, the payment methods and proposals of all the process.
With express reference to Articles. 3:04 Legislative Decree 185/89 the customer will receive, via e-mail, all the information required to identify the seller and the customer will keep together with the e-mail of acceptance of contract.
Warranty and service
All products sold are covered by manufacturer's standard warranty and the 24-month warranty for defects, according to DL 24/02.
To use the warranty the customer will keep the receipt / invoice received by e-mail or with the goods.
The customer with the acceptance of the purchase contract acknowledges the assistance procedures in effect at the time of the appeal in Care Warranty, which accepts.
The manufacturer's standard warranty is provided as explained in the documentation included in the packaging of the product.
In cases where the application of safeguards providing for the return of the product, the product must be returned by Customer in its original packaging, complete in all its parts (including packaging and any documentation and accessories). To limit damage to the original packaging we recommend, when possible, to put in a second box; It should be avoided in all cases the attachment of labels or tape directly on the original product packaging.
In this regard the Decree. 206/05 provides that the refund must be made within a period not exceeding 10 working days from receipt of goods.
For any question relating to items already delivered (non-conforming product or damaged, missing material, etc.), Please contact us.
Complaints about defective products or dysfunction of shipping service can be sent via email to the email address email@example.com.
Civil and criminal liability of the Customer for fraudulent reviews.
With the spread of the reviews on products and vendors (feedback), you are also widespread attempts of some clients to obtain advantages or benefits in return for their not paid or offset against positive feedback or no release of a falsely negative feedback .
Our company does not intend to submit to any blackmail attempt put in place in this way, so every situation that may occur will be promptly reported to the Authority.
The offense is committed with the release of a false feedback is typical of defamation is, article 595 Criminal Code, as a result of the defamation, and the possibility of criminal conviction, is required to make good the damage civilian, such as loss customer due to the dissemination of false information on behalf of a person / company.
The delivery of goods is at the risk of the recipient, you should choose shipping insurance to protect against any damage caused by the courier in transit.
Choosing shipping insurance is necessary that at the time of collecting the goods, this is checked carefully and are reported on the slip faults, even a small scratch on the package, signing "SUBJECT - NECK SCONDIZIONATO" or "SUBJECT + description of the anomaly "(NO RESERVE GENERIC, or subject to control).
In the event that the goods are damaged and have been omitted from appropriate reserves, although assured, we will not respond for any damage caused by the courier in transit and can not be held responsible for any anomalies found on the status of the product after the successful delivery.
Shipping - Delivery (additional services, stocks, rejection of the package, nr. Tel. Nonexistent).
The goods are delivered street level. For deliveries to the plan calling for assistance for the budget of the additional cost.
The change of address after order is made or to postpone the delivery, without having specified in the order or in the notes to our operator, could result in charges or costs that will be charged, and deducted from our press. Post office sales.
N.B. Orders received with nr. Telephone non-existent or incomplete, we will automatically set aside pending a communication of a telephone number or otherwise successful message delivery.
Goods in stock.
The courier performs three delivery attempts, after which if the addressee is stored delivery and there informs. Consequently we contact you by email or phone the customer to indicate the branch of the courier and agree on a delivery day.
If the customer does not respond within 7 working days the goods will return to the Ns. headquarters with shipping forward, return and eventual resending, charged to the customer. Please pay close cooperation to avoid unnecessary expenses and delays.
And 'it provided an additional shipping cost for the smaller islands and uncomfortable place. This amount will be communicated by our call center after receiving the order based on the material ordered.
Right of withdrawal.
The right of withdrawal is regulated by Legislative Decree. N. 206 of 06/09/2005 and may only be exercised in cases where the consumer is a person who buys goods for purposes not related to his professional activity, or does the purchase order form by indicating in a reference of Left VAT.
To exercise this right, the customer must send firstname.lastname@example.org a notice within 10 working days of receipt of goods, followed by registered letter with return receipt addressed to: Suite SA via Luigi Canonica, 5-6900 - Lugano - CH - Switzerland. The advance notice via email to the address on the contact page, under the heading "Complaints", must be confirmed by letter a / r within 48 hours.
Warning: can not exercise the right to cancel customers who purchase with VAT.
The right of withdrawal is subject to the following conditions:
The law applies to product purchased in its entirety; it can be exercised only on the withdrawal of the product (ex .: accessories, attachments, etc.).
The products must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation and accessories);
To limit damage to the original package, we recommend, when possible, to put in a second box; It should be avoided affixing labels or tape directly on the packaging of the product;
by law the shipping costs for the return of the asset are charged to the customer; these relate to the return of the product and not to those of the first shipment of Living Maison that will be reimbursed.
the shipment until the certificate of receipt in our warehouse is under the complete responsibility of the Customer; the collection of the goods is always carried out "subject to verification" even if that is not specified on the receipt of the courier or the Post entrusted with the shipment. Living Maison will inform the customer of any damage to the goods within 5 working days of receipt of goods in their warehouses to enable him to file a timely complaint against the courier and obtain a refund of the value of the asset (if insured); in this case, the product will be made available to the customer for his return, while canceling the request for withdrawal;
Living Maison is not responsible and is not liable in any way for damage or theft / loss of goods returned by uninsured shipments;
upon return and delivery to the warehouse of Living Maison the product will be examined to assess any damages not caused by transport. If the package and / or the original packaging are damaged it will be deducted an amount by way of compensation up to 10% of that for the repair.
The procedure expected to be submitted by the Customer notice of cancellation by registered mail a / r within a period not less than 10 days to the following address: SUITE SA Via Luigi Canonica 5 6900 Lugano - CH - This communication can be anticipated by fax, telegram, telex and email, if confirmed by registered mail within 48 hours.
The goods must instead be returned to the warehouse of departure shown on the transport document or in other location agreed directly with the offices of Maison Living. The refund will be made within a period not less than 10 days. working from receipt of goods.
Repayments within the right of withdrawal
Without prejudice to any repair costs for damage to the original, Living Maison will refund the customer the full amount already paid as quickly as possible and in any event no later than 30 days after receipt of notice of withdrawal. Under the law (Legislative Decree no. 206/05) shipping costs for the return of the asset are charged to the customer; these relate to the return of the product and not the first expedition that previously made will be refunded in full. The Buyer shall promptly provide to the bank on which the reimbursement (Cod. ABI - CAB - Current Account of the invoice).
When claim of withdrawal
The right of withdrawal is lost for lack of the essential integrity of the property (the packaging and / or its contents), in cases where it is established:
- That the goods were found or obviously used;
- The lack of external and / or internal packaging;
- Damage to the product for reasons other than transportation;
- The absence of product components (accessories, parts, etc.);
In the case above Living Maison reject the goods at the time of the return or will return to sender the property purchased by charging the same shipping costs;
They can not exercise the right of withdrawal Customers who purchase with VAT.
The sales contract between the customer and consumer private Living Maison is concluded in the country of residence of the latter and subject to the corresponding legislation.
For the solution of disputes arising from the interpretation, execution and conclusion of this contract of distance selling, if the customer is a private consumer the local jurisdiction is that of the reference hole of his town of residence.
The sales contract between customers not consumers, then holders of VAT (business to business B2B) and Living Maison is concluded at the headquarters of the seller. For the resolution of disputes pertaining to the interpretation, execution, conclusion of the contract will be competent Court of Lugano (Switzerland).
The commitment Living Maison aims is to work as closely as possible, but might run inadvertently into inaccuracies or technical inaccuracies or factual and / or typographical errors. Living Maison reserves the right to make changes and modifications to the site whenever it is deemed necessary without prior notice.